Claims Manager

Portfolio Oversight

Manage end-to-end claims activities across specialty financial segments such as Directors & Officers, Professional Indemnity, Crime, Employment Practices, Cyber, and similar product lines.
Take charge of claims administration for Liability and Accident & Health segments.
Drive fair, timely, and accurate assessment and resolution of all assigned claims.
Offer subject-matter expertise and coach junior team members to strengthen technical capabilities.
Lead a team of claims specialists, ensuring consistent quality, productivity, and service standards.

External Collaboration

Engage with intermediaries, clients, counsels, and reinsurance partners on intricate or high-severity claim files.
Represent the organization in negotiations, dispute discussions, and formal resolution forums when required.

Risk & Regulatory Standards

Uphold all internal processes, quality standards, and regulatory obligations related to claims practices.
Ensure meticulous documentation and record‑keeping to support audits, internal reviews, and governance activities.

Performance Monitoring

Assess emerging trends, claim patterns, and portfolio behavior to support strategic underwriting and risk decisions.
Produce periodic performance summaries covering reserving accuracy, financial impacts, and overall claims health.

Operational Excellence

Recommend and execute enhancements that improve workflow efficiency, customer experience, and internal controls.
Participate in innovation, automation, and digital enhancement initiatives within the claims function.