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Assistant Manager Order Management (US Shift)

Job description

  • Flexible Working Environment
  • Fast Career Progression
  • Attractive Remuneration Package

A leading manufacturing multinational corporation. With a 30 billion USD worldwide market, it is looking to expand its Malaysia shared services center and hire Order Management/Sales Support Supervisor/AM/Team Leader talents. There are junior up to senior positions available across the function.


  • Supervises a team of associates handling the "Order to Cash" process through phone, email, and e-commerce channels.
  • US Shift hours: 8:30pm - 5am Malaysia Hours, Working shifts may change depending on mangament directions.
  • Works closely with customers, sales, operations, and supply chain to provide accurate and timely responses to all customer inquiries.
  • Collaborates with sales and customer service representatives to fulfill customer needs.
  • Acts as the main contact for complex questions and escalations.
  • Ensures Pall's policies and procedures are up-to-date and followed to meet compliance requirements.
  • Guides and mentors associates in their career growth.
  • Communicates Company's vision and leads by example.


  • Bachelor's degree in Communication, Supply Chain, IT, Engineering or any professional qualification.
  • Candidates with at least 3 years of experience in customer service, order management, business/sales support.
  • Applicants with working experience of SAP ERP system will be prioritised.
  • Excellent English communication skills, both written and verbal.
  • Team player and willing to learn in a fast-paced environment.
  • Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment.

How To Apply

To apply, please click "APPLY NOW" or email Jay Yin at Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)

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