Workforce Manager

Location: Kuala Lumpur, Malaysia
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: RM108000.00 - RM132000.00 per annum
REF: AS00043958_1496633618

A leading IT services provider seeks a Work Force Manager

  • A dynamic work exposure
  • Long term prospect
  • Competitive remuneration package


Our client is one of the leading service providers in Malaysia. It is a joint venture between a leading local telco provider and a multinational consulting company. It's a public listed company providing integrated ICT and business process outsourcing services across various industries. Furthermore, it has an excellent working culture and offers long-term career prospects. Currently, there is a need for a WFM Manager to join their fast growing team.


Reporting to head of the business unit, you will need to continuously drive business innovations, identify and take advantage of new business opportunities, and take a leadership position in the market. You will also be required to plan, and drive effective go-to-market for WFM-as-a-services by effectively working together with other functional units such as sales specialists, marketing team, and leveraging on various sales and marketing channels. Furthermore, you will need to successfully take a product from concept to commercialization by going through all necessary product development methods i.e. concept planning, business case development, relevant management approval i.e. investment and partnership approvals, and product development. Lastly, you will be implementing and leading the product development process by managing resources through development to launching, and post-launch product improvements.

To qualify, candidates must possess:

  • A Bachelor's degree in the related field
  • Around 5 years' experience in similar domain of product management/solution presales/contact centre outsourcing industry/WFM application industry
  • Certified in any WFM solution will be an added advantage
  • Excellent judgment including negotiation and conflict resolution skills
  • Strong communication and co-ordination skills


Contact Agii Peariasamy on (60) 3 2300 7205 or APPLY NOW by clicking the button below or email to agii.peariasamy@ambition.com.my quoting reference number AGP 43958. For similar opportunities, please visit www.ambition.com.my

Data provided is for recruitment purposes only. *LI-IT
Business Registration Number: 1048918-T. License Number: JTK 2710