Team Lead, Order To Cash

Location: Petaling Jaya, Malaysia
Contract Type: Permanent
Specialisation: Finance & Accounting
Salary: RM96000 - RM108000.00 per annum + Other Benefits
REF: BBBH226655_1539327902
Our client is a European multinational company with a global branding supported by an established management team and a culture that supports personal and professional development. A robust training framework is one of their core pillars in investing in their employees. They are currently looking for candidates who are ambitious and who are willing to work in a fast-paced environment. They are currently looking for an order to cash lead with the following job responsibilities:
Process Design and Operations
  • Documentation of process design, desk top procedures, governance, templates, policies and training materials.
  • Monitor the day-to-day Order to Cash activities, including but not limited to billing, cash application and AR reporting, ensuring they meet process standards and policy.
  • Accountable for supporting the processes delivered by the team in order to meet the agreed outcomes.
  • Monitor the process-specific service performance management; review metrics and manage performance against agreed targets holding the internal and external service provider accountable for delivery to the agreed metrics.
Continuous Improvement Initiatives
  • Work with the Service Delivery teams understand the root cause of the service issues in order to resolve process related escalations and identify continuous improvement and transformation opportunities from a delivery / service perspective
  • Monitor and track effects of continuous improvement initiatives to ensure benefits are being realized
Stakeholder Management
  • Attend key governance meetings and provide inputs as required.
  • Act as a point for process escalations.
  • Be heavily involved in daily / weekly huddles with business/ customer teams in order to be aware of the day-to-day issues and escalations and to understand major process gaps in order to drive process changes and improvements.
  • Support the Global Process Owner in steering the Order to Cash strategy and delivering targets.

Education, Qualifications, Skills and Experience

  • Total years of experience should be a minimum of 5-6 years in Accounts Receivable or Order To Cash functions, including a minimum of 1- 2 years experience managing transactional accounting teams of 2-3 in a performance driven environment.
  • Degree or Diploma in Finance & Accounting/Commerce or equivalent with professional qualifications e.g.ACCA/CPA/MIA.
  • Knowledge and experience in Oracle or other ERP / Accounting systems and may have trained or guided others in the applications.
  • Good communication skill and able to communicate effectively in English.
  • Experience of working in a shared service centre across a global/large organization will be an added advantage.

How To Apply

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Business Registration Number: 1048918-T. License Number: JTK 2710