Service Designer

Location: Kuala Lumpur, Malaysia
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: RM300000.00 - RM360000.00 per annum
REF: AS00045310_1507699976

Leading multinational bank seeks an IT Service Design, Senior Manager

  • Largest ITO in Malaysia
  • Operate at global capacity
  • A dynamic work exposure

Our client is one of a global shared service center of an international bank in Malaysia. It is the largest IT hubs in Asia and currently driving ambitious plans for continued growth. The bank itself is a tier-1 bank, operating across all areas of retail, corporate and investment banking.

Currently, there is a need for an IT Service Design, Senior Manager to be an integrator between the customer experience journey to End User Services. You will be responsible to the develop, lead and drive the service and process management aspects the Service Development Framework are in accordance with the strategy, ensuring that services are aligned with the relevant governance, compliance & assurance processes

Reporting to the Head of Business Unit, you are required to formulate Services ensuring they aligned to EUS strategy and the business outcomes, developed in accordance to common customer experience journey. You will take lead in Service Design work stream activity for managed services for the end-to-end service design.

Lastly, you are required to think strategically and provide overall direction to the enterprise and involves specifying the organization's objectives, developing policies and plans designed to achieve these objectives, and then allocating resources to implement the plans.


  • Hands on experience in Technology/IT Service Design
  • Experience in IT Managed Services, Enterprise Architecture, and ITIL Service Management
  • Extensive service management and process management of service design EUS-E2E
  • Preferably ITIL, eTOM or TOGAF certification
  • Excellent interpersonal skills

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Business Registration Number: 1048918-T. License Number: JTK 2710
Regrettably, only suitable candidates will be contacted.