Key Responsibilities

• Coordinate and monitor service requests, repair works, and preventive maintenance schedules
• Arrange and deploy Field Service Engineers (FSE) for on-site and remote support
• Liaise closely with internal departments including Sales, Service, Supply Chain, and Warehouse
• Serve as the main point of contact for customers on all service-related matters
• Provide timely updates on service status, maintenance schedules, and issue resolution
• Advise customers on warranty coverage, service contracts, and after-sales support
• Coordinate with principals/vendors and regional distributors for technical support and spare parts
• Ensure availability of parts and tools to support service operations
• Maintain proper documentation of service reports, installation records, and customer interactions
• Update and manage maintenance schedules in CMMS system
• Support invoicing, service billing, and contract renewal processes
• Assist in planning and scheduling of preventive maintenance activities

Key Requirements

• Diploma or Degree in Engineering, Biomedical, or related field
• Minimum 1-3 years of experience in service coordination, customer service, or similar role
• Experience in medical devices / healthcare industry will be an added advantage
• Good communication skills in English (additional languages such as Mandarin is a plus, depending on client base)
• Strong coordination, organisational, and multitasking skills
• Able to work in a fast-paced and customer-oriented environment
• Basic technical understanding of equipment/services is preferred
• Proficient in Microsoft Office applications
• Experience with CMMS or ServiceMax system is an added advantage
• Responsible, detail-oriented, and able to follow through tasks independently