Senior Incident Manager

Location: Kuala Lumpur,
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: RM180000.00 - RM216000.00 per annum
REF: AS00039281

Leading oil & gas company seeks Senior Incident Manager

  • Fortune 500 Oil & Gas Company
  • Transformational program within IT service management
  • Long term prospect

Our client is one of the biggest names in oil & gas industry. As part of a major transformation programme across the IT&S function all Service management services are being centralized into a single team deployed across the UK, US and Malaysia with the majority of the capability based in Kuala Lumpur. At the heart of the operation in Kuala Lumpur is an enterprise service providing 24x7 major incident management globally for our client.

Reporting to the head of the business unit, you will need to take global responsibility for the investigation, diagnosis and resolution of incidents. You will also need to manage the quality of communications to stakeholders ensuring that major incident communications relevant, concise and timely. Furthermore, you will be required to ensure that the incident management process is followed and that incident and problem records accurately reflect actions taken to restore service; and that changes to Configuration Items are recorded. Lastly, you will need to help drive the operationalization of e2e service management across the group in particular taking on greater accountability for decision making around incident prioritization, communication, and resolution as e2e processes are defined and business outcomes mapped.

To qualify, individuals must possess the following:

  • Bachelor's degree holder in the related IT field
  • Around 5 years' experience in Incident management
  • Good experience in effective stakeholder engagement across a globally-distributed organization and hierarchy across differing time-zones and geographical boundaries
  • Comfortable working in a shift environment
  • Certifications such as ITIL v3 would be an added advantage
  • Strong written and communication skills

Contact Agii Peariasamy on (60) 3 2300 7205 or APPLY NOW by clicking the button below or email to quoting reference number AGP 39281. For similar roles, please visit

Data provided is for recruitment purposes only. *LI-IT
Business Registration Number: 1048918-T. License Number: JTK 2710