Senior Delivery Manager

Location: Kuala Lumpur,
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: RM144000.00 - RM240000.00 per annum
REF: AS00037438_1492510777

Leading Global Banking Corporation seeks Senior Service Delivery Manager.

  • Operate at fast-paced Global Environment
  • A dynamic work exposure
  • Competitive remuneration package

Our client is the first Global Shared Services center of an International bank in Malaysia and Asia Market. The Client provides wholesale and consumer banking, world-class technology, system developments and customer care service capabilities.

Currently, there is hiring for a Senior Service Delivery Manager. Reporting to the Global Head, you will be responsible for handling business critically, where there is a potential impact or material impact assessed during the assessment. You will require coordinating with internal and external IT Service Centre for the resolution of issues. Lastly, you will need to ensure that security measures adhere.


  • Oversees the delivery of services according to ITSM and ITIL.
  • Hands on experience in High severity Incidents and Critical situation
  • Manages High service performance and Quality Improvement processes
  • Great interpersonal Skill and Communicator is a must for a Global environment
  • Stakeholder Management ( C-Levels) is the key competency.
  • Experience as a Service Delivery in Financial Institution or Service Providers is an advantage

Contact Audrey Lean on (60) 3 2300 7200 or click APPLY NOW quoting reference number AS00037438. For similar jobs, please visit

Data provided is for recruitment purposes only.
Business Registration Number: 1048918-T. License Number: JTK 2710 *LI-IT