Project Management Officer, Cards Migration

About the role:

The Project Manager Officer (PMO) will be focusing on supporting our end client's migration plan and driving execution of re-carding exercise through close collaboration with executional stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan). The role will also work on CVP refresh for a specific product.

Key Responsibilities:

• Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management
• Drive and support the end-to-end card migration strategy
• Ensure accurate product mapping for cards across schemes, e.g. validate 1:1 CVP matching.
• Develop and discuss customer segmentation analysis, especially key focus areas - Recurring and Inactive cardholders
• Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach.
• Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations.
• Collaborating with end client's internal teams to ensure successful implementation
• Monthly steer-co meeting with Visa and end client for alignment.
• Additionally, support card CVP refresh by managing end-to-end development process of new products features for one specific product:
• Perform market research to identify trends, customer needs, and competitive offerings
• Develop clear, compelling customer value proposition for bank's product
• Collaborate with product, marketing, and operations teams to design and implement new features and benefits and ensure the CVP aligns with regulatory requirements and bank policies.
• Monitor performance and customer feedback, supporting adjustments as necessary to optimize the value proposition.

Qualifications:

• Bachelor's degree in Business, Finance, Marketing, IT, or related field.
• 6+ years' experience in PMO / Project Management, preferably within banking, cards, or payments.
• Strong experience managing card migration / re-carding programs end to end.
• Proven ability to work with cross‑functional teams (MIS, Marketing, Operations, Communications).
• Hands‑on experience in migration planning, governance, roadmaps, and execution.
• Strong data analysis & customer segmentation skills.
• Experience developing customer communication strategies with a digital‑first approach.
• Exposure to product / CVP refresh, market research, and stakeholder collaboration.
• Excellent stakeholder management and communication skills; senior leadership exposure preferred.
• Experience engaging with card schemes is an advantage.