Principal Architect (ServiceNow)

Principal Architect (ServiceNow)

If you're a seasoned ServiceNow professional with deep architectural expertise and a passion for high-impact solutions, this role deserves your attention. Our client is a globally recognised organisation looking for a Principal ServiceNow Architect to join their team in Cyberjaya.

Why Apply?

You'll take the lead on designing and implementing advanced ServiceNow solutions at scale, with a strong focus on Customer Service Management (CSM). With scope to set architectural standards, mentor development teams, and engage with stakeholders across the business, this is a high-impact role with genuine visibility.

Here's what you'll be accountable for:

• Leading end-to-end architecture and design of CSM solutions aligned to enterprise standards
• Building and optimising intuitive user interfaces through ServiceNow UI Builder capabilities
• Conducting platform health checks, performance tuning, and optimisation for high availability
• Overseeing system integrations via REST/SOAP APIs, IntegrationHub, and MID Servers
• Establishing and enforcing coding standards, best practices, and platform governance
• Mentoring development teams and cultivating a culture of continuous improvement
• Working with business and IT stakeholders to translate requirements into scalable solutions

You'll be a strong fit if you have:

• At least 15 years in IT, with 10+ years focused on ServiceNow architecture and development
• Deep expertise across ServiceNow modules including CSM, ITSM, ITOM, HRSD, and SecOps
• Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, and Flow Designer
• Proven experience with REST/SOAP API integrations, IntegrationHub, and MID Servers
• A strong track record in platform performance optimisation
• ServiceNow certifications (CSA, CAD, CIS-CSM, CTA preferred)
• Familiarity with Agile/DevOps practices and cloud platforms (desirable)

Apply now and bring your ServiceNow expertise to a global stage!

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)