Network Technical Support

Location: Kuala Lumpur, Malaysia
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: Negotiable
REF: BBBH239713_1579140827

Our Client

Our client is a leading telecommunications company. They are actively hiring a Network Technical Support to assist in the delivery of technical services, solutions and support to the networks, infrastructure, applications, products and services.

About the Role

In this role, you are expected to

  • Handle day to day customer emails and phone calls for fault reporting and enquiries
  • Contribute to KPIs in relation to performance of the networks, infrastructure, applications, products and services supplied
  • Deliver technical support in relation to a range of complex products and services, network and infrastructure elements
  • Work within a defined set of relevant product / network procedures, standards and practices
  • Deliver outcomes by implementing a course of action identified from a general range of solutions
  • Assist in providing technical support in the investigation and rectification of complex incidents
  • Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN & VoIP


  • Bachelors' or diploma holder in Computer Science or relevant IT discipline(s)
  • Minimum 5 years' work experience in system and network administration or similar roles
  • Solid understanding of network operations with experience in other common Internet Protocols & Technologies
  • Good knowledge on other technologies, such as DMVPN, Cloud-IBM, Amazon and Microsoft
  • Proactive and a 'can do' attitude to contribute to teamwork and operational improvements

How to Apply

Contact Jaecent Lei at or apply now quoting reference number AGP 239713. For similar roles, please visit

Data provided is for recruitment purposes only. *LI-IT

Business Registration Number: 1048918-T. License Number: JTK 2710