MNC Order Management (Korean Speaker)

Order Management Professional (Korean Speaker TOPIK 3 & Above)

Overview

A global manufacturing organization is seeking a Korean-speaking Order Management Professional to support customer order processing and coordinate order fulfillment activities across sales, logistics, and supply chain functions. This position requires strong attention to detail, excellent communication skills, and experience working in a fast-paced international environment.

Key Responsibilities

• Process customer purchase orders accurately and ensure timely order entry into the ERP system.
• Verify customer orders against pricing agreements, contracts, and sales terms.
• Work closely with internal sales, planning, and logistics teams to resolve order discrepancies, pricing issues, or missing information.
• Update customer orders based on changes to quantities, delivery schedules, or customer requirements.
• Maintain customer scheduling agreements and monitor order fulfillment timelines.
• Review and resolve system-generated order processing exceptions.
• Manage customer demand information received through electronic systems and customer portals.
• Prepare and issue order acknowledgements and confirmations.
• Respond to customer inquiries regarding order status, delivery schedules, and order amendments.
• Coordinate shipment arrangements with logistics partners and internal transportation teams.
• Support urgent delivery requests and resolve shipment-related issues when required.
• Monitor delivery documentation and ensure supporting documents are completed accurately.
• Track delivery performance and assist in obtaining proof of delivery where necessary.
• Maintain accurate transaction records while ensuring compliance with company procedures and quality standards.
• Participate in process improvement initiatives and support additional operational activities assigned by management.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related discipline.
• At least one year of experience in customer service, order management, supply chain operations, or a similar operational role.
• Experience using ERP systems for sales order processing (SAP or equivalent preferred).
• Proficiency in Microsoft Office applications, particularly Excel.
• Fluent communication skills in both Korean and English, with the ability to support customers and internal stakeholders.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities while maintaining high levels of accuracy.
• Customer-focused mindset with effective problem-solving and cross-functional communication skills.
• Experience working within an international or shared services environment is an advantage.