Microsoft 365 Senior Support Engineer (Contract)

Microsoft 365 Support Engineer | 12-Month Contract | Bangsar South, Kuala Lumpur

If you're a hands-on M365 professional with strong Entra ID expertise, this 12-month contract could be your next move. Based in Bangsar South, Kuala Lumpur, you'll join a global healthcare organisation providing L2/L3 support across the full Microsoft 365 suite and owning the Entra ID platform operationally.

Why Apply?

This is a technically rich contract with real platform ownership. You'll design and troubleshoot Conditional Access policies aligned to Zero Trust principles, lead SSO integrations, and automate identity operations via PowerShell and Microsoft Graph API - all within a hybrid enterprise environment where complex incidents are the norm. Medical benefits are also provided.

The Role

From daily BAU support to continuous improvement, here's where you'll focus:

• Delivering L2/L3 support across Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and M365 Apps
• Designing and troubleshooting Conditional Access policies in line with Zero Trust principles
• Leading SSO integrations for internal and third-party applications and enforcing MFA at scale
• Performing root-cause analysis, implementing permanent fixes, and maintaining knowledge base documentation
• Automating identity operations and admin tasks via PowerShell and Microsoft Graph API
• Monitoring service health and coordinating stakeholder communications where required
• Supporting rollout changes, feature updates, and minor projects across the M365 platform

What We're Looking For

Here's the profile we have in mind:

• 3-7 years in a technical L2/L3 support role covering Microsoft technologies, with M365 exposure
• Hands-on experience with at least three of: Exchange Online, Teams, SharePoint Online/OneDrive, Entra ID, or Intune
• Strong structured troubleshooting skills - log analysis, hypothesis testing, and root-cause resolution
• PowerShell proficiency; Microsoft Graph API familiarity is an advantage
• Microsoft certifications (MS-102, MD-102, MS-700, or SC-300) preferred

Ready to take on your next M365 challenge? Apply now.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)