M/AM - Enterprise Application Support (Manufacturing)

Manager/Assistant Manager - IT Application Support | Damansara Heights

If you're an IT support professional with enterprise application experience in a manufacturing environment, this is a compelling opportunity. Our client, a well-established manufacturing organisation, is seeking a Senior IT Application Support Analyst to deliver reliable application support across ERP, CRM, and SCM platforms.

Why Apply?

This role offers real breadth and visibility. You'll partner with business stakeholders, manage incident resolution, drive system improvements, and lead user training - all in a fast-paced, 24/7 manufacturing environment. If you're ready for a senior, high-impact support role with genuine cross-functional exposure, this is it.

The Role

Drive application stability and service quality across enterprise platforms:

• Deliver Level 1 and 2 support across ERP, CRM, and SCM applications to maintain system availability
• Investigate, resolve, and document application incidents and change requests
• Coordinate SIT and UAT phases to verify functional accuracy and business alignment
• Conduct end-user training sessions to drive platform adoption and process compliance
• Partner with business stakeholders to drive project delivery and ensure requirements are met on time
• Support internal and external audit engagements and maintain system compliance standards

What We're Looking For

A senior IT support professional with a manufacturing pedigree:

• Degree in Computer Science, Information Technology, or a related field
• 5+ years of IT support experience in manufacturing, including supervising technical staff in 24/7 operational settings
• Strong incident management and root cause analysis skills within production environments
• Proven ability to coordinate complex system upgrades, SIT, and UAT activities
• Working knowledge of ERP or accounting systems (e.g. Microsoft Dynamics, Acumatica, Sage, Infor, Epicor, or SAP Business One)
• Strong analytical and communication skills, with the ability to bridge technical and operational teams

Ready to make an impact in enterprise application support? Apply now.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)