IT Service Design, Senior Manager
|Location:||Kuala Lumpur, Malaysia|
|Specialisation:||Technology & Digital|
|Salary:||RM300000.00 - RM360000.00 per annum|
Leading multinational bank seeks a IT Service Design, Senior Manager
- Largest ITO in Malaysia
- Operate at global capacity
- A dynamic work exposure
Our client is one of globally shared service centers of an international bank in Malaysia. It is the largest IT hubs in Asia and currently driving ambitious plans for continued growth. The bank itself is a tier-1 bank, operating across all areas of retail, corporate and investment banking.
Currently, there is a need for an IT Service Design, Senior Manager to be the integrator between the customer experience journey to End User Services. You will be responsible to the develop, lead and drive the service and process management aspects of the Service Development Framework ensuring that services are aligned with the EUS strategy governance, compliance & assurance processes.
Reporting to the Head of Business Unit, you will take lead in IT Service Design work stream activity for managed services for the end-to-end service design.
Lastly, you are required to think strategically and provide overall direction to the enterprise and involves specifying the organization's objectives, developing policies and plans designed to achieve these objectives, and then allocating resources to implement the plans.
- Hands on experience in Technology/IT Service Design
- Experience in IT Managed Services, Enterprise Architecture, and ITIL Service Management
- Extensive service management and process management of service design EUS-E2E
- Preferably ITIL, eTOM or TOGAF certification
- Excellent interpersonal skills
Kindly share your CV to email@example.com quoting reference number As00045310 or APPLY NOW by clicking the button below. For similar roles, please visit www.ambition.com.my
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Business Registration Number: 1048918-T. License Number: JTK 2710
Regrettably, only suitable candidates will be contacted.