IT Infra Assistant Manager (Logistics)

About our client:

Our client is a well‑established, multi‑site organization operating in a mission‑critical environment, currently seeking an Assistant IT Manager / IT Executive to support and manage day‑to‑day IT operations across infrastructure, applications, and end‑user services.

This role is ideal for a hands‑on IT professional who enjoys balancing operational support, project delivery, vendor management, and stakeholder engagement, with exposure to both local and regional systems.

Key Responsibilities

IT Operations & Infrastructure

• Manage and maintain day‑to‑day IT operations, including servers, networks, endpoints, and enterprise systems
• Ensure availability, accessibility, performance, and security of all IT services
• Monitor system health, backups, network connectivity, and infrastructure KPIs
• Enforce IT security policies, access control, and disaster recovery readiness

Applications & Systems Support

• Provide second‑level support for business applications and core systems
• Coordinate system access, user onboarding, device setup, and software installations
• Support application availability checks and database/system uptime monitoring

Project & Vendor Management

• Support and execute IT projects (software deployment, infrastructure upgrades, system enhancements)
• Coordinate with internal stakeholders on requirements, timelines, and deliverables
• Manage external vendors, service providers, and telecom partners, including SLA monitoring and renewals

Governance & Reporting

• Maintain IT documentation, SOPs, asset inventory, and compliance records
• Prepare regular IT operational reports (KPIs, incidents, service desk trends, audits)
• Support budgeting, cost control, and contract renegotiations

Leadership & Collaboration

• Assist in guiding junior IT staff or service desk resources
• Conduct basic user training and system orientation
• Work closely with regional or external IT counterparts on shared systems and standards

Requirements

Education

• Bachelor's Degree in Computer Science, IT, Computer Engineering, or related field

Experience

• Minimum 3+ years of experience in IT operations, infrastructure, or systems support
• Experience handling:
• IT infrastructure (servers, networks, storage)
• End‑user support and device management
• IT projects (applications, hardware, network upgrades)
• Vendor / service provider coordination

Technical Skills

• Windows Server & Active Directory administration
• Networking fundamentals and troubleshooting
• IT security fundamentals (access control, incident handling, DR)
• Backup, monitoring, and system availability management

Desirable (Not Mandatory)

• Exposure to application development or scripting (e.g. PHP, Java, or similar)
• IT project management experience
• Certifications in IT, networking, or project management

What's on Offer

• Broad exposure across infrastructure, applications, and IT management
• Opportunity to grow into a full IT Manager role
• Stable environment with long‑term system ownership
• Hands‑on role with real operational and business impact

To apply, please click "APPLY NOW" or email Bryan Victor at bryan.victor@ambition.com.my. Data provided is for recruitment purposes only.

JTK Number: JTKSM 995| Company Registration Number: 201301019088 (1048918-T)