Head of Customer Engagement

Location: Kuala Lumpur, Malaysia
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: RM15000 - RM20000 per month
REF: AS00045768_1505446686

Our Client
Our client is a premier global operations center for a well-known international bank currently seeking a Head of Customer Engagement to handle the alerts as per current policies and procedures. The bank itself is a tier-1 bank operating across all areas of retail, corporate and investment banking


The Role is to lead the team to drive Customer Retention through proactive and reactive retention actions based on profitability segmentation, loyalty metrics and portfolio behavior on Cards products.

  • Min 6 years working experience in handling retention management in the banking industry.
  • Experience in handling credit cards and good understanding on credit card process
  • Develop strategic plans to deliver plan targets on Customer Attrition to achieve Net Customer Growth while maximizing Fees.
  • Ensure the execution of Retention and Fee activities are monitored closely to achieve plans
  • Strong financial and analytical skills

What's on Offer
Employee Recognition.
MNC Environment

How To Apply
Contact Harvin Kaur on (60) 3 2300 7219 or APPLY NOW by clicking the button below or email to
harvin.kaur@ambition.com.my quoting reference number AS00045768