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Global Service Engineer

Job description

  • Attractive remuneration
  • Multi-dimensional culture
  • Multinational company

Our client is a technology and service leader that powers the financial markets globally in helping clients anticipate and solve problems, setting the standard with industry expertise, exceptional services and comprehensive technology.

Key requirements:

  • Carry out the functions of the Tier 1 Service Desk with adherence to ITIL 2011 based processes and within the timeframes associated with IPC's SLA agreement.
  • SIP certification that covers VOIP path end to end, through PSTN and IP PBXs, via SBCs and proxies is desirable
  • Providing timely customer facing ticket updates, depending on Severity/Priority of ticket, to meet SLAs. Call key stakeholders if necessary
  • Preventative maintenance - Perform regularly scheduled tasks including Health Checks, Service Validation, and Reporting

To qualify an individual must possess:

  • Degree in Computer Science, Information Systems, or equivalent experience
  • Experience in process improvements and automation
  • Methodical troubleshooting skills. Wireshark experience a plus
  • Experience with NICE Voice Recording products, Cisco CUCM, Motorola WAVE/Twisted Pair, Oracle Acme Packets, Enghouse Proteus are a plus

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP
252268. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)