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- Posted 26 October 2021
- SalaryNegotiable
- LocationKuala Lumpur
- Job type Permanent
- DisciplineTechnology & Digital
- ReferenceBBBH252268_1635226689
Consultant
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Global Service Engineer
Job description
- Attractive remuneration
- Multi-dimensional culture
- Multinational company
Our client is a technology and service leader that powers the financial markets globally in helping clients anticipate and solve problems, setting the standard with industry expertise, exceptional services and comprehensive technology.
Key requirements:
- Carry out the functions of the Tier 1 Service Desk with adherence to ITIL 2011 based processes and within the timeframes associated with IPC's SLA agreement.
- SIP certification that covers VOIP path end to end, through PSTN and IP PBXs, via SBCs and proxies is desirable
- Providing timely customer facing ticket updates, depending on Severity/Priority of ticket, to meet SLAs. Call key stakeholders if necessary
- Preventative maintenance - Perform regularly scheduled tasks including Health Checks, Service Validation, and Reporting
To qualify an individual must possess:
- Degree in Computer Science, Information Systems, or equivalent experience
- Experience in process improvements and automation
- Methodical troubleshooting skills. Wireshark experience a plus
- Experience with NICE Voice Recording products, Cisco CUCM, Motorola WAVE/Twisted Pair, Oracle Acme Packets, Enghouse Proteus are a plus
To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP
252268. Data provided is for recruitment purposes only. *LI-IT
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)