Engineering and IT Support Manager

About our client:

A leading organisation in the education and services sector is seeking an experienced Manager, Engineering & IT Support to lead the delivery of enterprise technology services and oversee end‑user support operations. This role sits within a central IT function and works closely with senior leadership to drive operational excellence, digital transformation initiatives, and service quality improvements across the organisation.

The successful candidate will balance strategic leadership, hands‑on delivery, and people management, ensuring technology services are reliable, scalable, and aligned with organisational goals.

Key Responsibilities

• Lead and manage technology delivery initiatives covering enterprise systems, applications, and digital platforms
• Oversee IT customer support operations including service desk, end‑user support, endpoint services, and IT asset lifecycle management
• Drive continuous improvement across IT service delivery, incident management, and customer experience
• Manage budgets (OPEX and CAPEX), resource planning, and vendor performance to ensure cost‑effective technology delivery
• Provide governance and oversight for application policies, procedures, risk management, and compliance
• Partner with business stakeholders to identify technology needs and translate them into feasible delivery roadmaps
• Manage and develop a multidisciplinary IT team, fostering high performance and service accountability
• Prepare management reports, dashboards, and recommendations to support senior decision‑making

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline
• Minimum 10 years of experience in technology delivery, enterprise applications, or IT customer support, with at least 5 years in a leadership role
• Proven experience managing IT service delivery, helpdesk operations, and enterprise systems in a mid‑to‑large organisation
• Strong understanding of IT infrastructure, applications, systems integration, and service management
• Experience working with vendors, contracts, and external service providers
• Exposure to digital transformation or large‑scale system implementation initiatives
• Strong communication, stakeholder management, and team leadership skills
• Relevant certifications (e.g. ITIL, project management, or similar) are advantageous

What's on Offer

• Opportunity to lead and shape IT delivery and customer support at an organisational level
• Exposure to enterprise‑scale systems and digital transformation initiatives
• Stable leadership role with a strong mandate for improvement and innovation
• Competitive salary package aligned with experience

To apply, please click "APPLY NOW" or email Bryan Victor at bryan.victor@ambition.com.my. Data provided is for recruitment purposes only.

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995| Company Registration Number: 201301019088 (1048918-T)