Customer Service Officer

• Attractive remuneration
• Multi-dimensional culture
• Multinational company

Our client is a multinational financial service company with core business in asset management and insurance.

Key requirements:

• Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to company's Complaint Governance
• Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer
• Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer's complaints and work closely with respective problem owner to drive resolution

To qualify an individual must possess:

• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as contact center staff or relevant position.
• Ability to write and speak clearly and concisely with fluency in English and Bahasa Malaysia, Mandarin (as this role require to support mandarin speaking customers & agents).
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field

To apply, please click "APPLY NOW" or email Arshanaa at Arshanaa.Lechumi@ambition.com.my quoting reference number AGP
252359. Data provided is for recruitment purposes only. *LI-IT

Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.

JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)