Capacity Planning Analyst

Location: Kuala Lumpur, Malaysia
Contract Type: Permanent
Specialisation: Banking & Financial Services
Salary: RM10000.00 - RM13500.00 per month
REF: BBBH221693_1526892209

  • Operate as part of a fast paced, global organisation
  • Be a key contributor towards a creative and market leading operational excellence function
  • Work alongside global leading product and process SMEs, stakeholders and management

Our Client

A leading multinational bank is looking to hire a Capacity Planning Analyst focusing on governing, improving and standardisation as well as establishing appropriate frameworks, metrics and technical solution, working with the business stakeholders globally.

The Role

  • Identify and establish appropriate metrics for effective work force and capacity planning in a centralised manner.
  • Collaborate with the technical solution team to implement, build and enhance the solution as well as handling reporting & analytics facilitating and owning improvement goals with tangible outcomes (Optimise cost / resource utilisation, Meet and exceed operations SLAs and create opportunities to accommodate business growth)
  • Will be expected to handle forecast planning & validation, volume fluctuation, project management as well as performance metrics reporting.

The Successful Applicant

  • A demonstrable track record of delivering improvement initiatives across multiple Operational Functions focused on metrics/SLA driven outputs
  • High level of competency & experience in administering Forecasting, Staffing & Scheduling tools
  • A minimum of 8 years of experience in Business Planning (covering Needs Assessment/Management) /Shared Services (with risk based work) or Financial Planning in related capacity or nature of work will be considered
  • Effective Global Stakeholder Management, including excellent communications both written and verbal, being an outcome driven individual.
  • High level of competency and experience in leading and managing a team.
  • Understanding on Business Risk & Control Management.
  • Expert in Microsoft packages-very comfortable using Excel & power point .
  • Post Graduate in Finance, Management or Statistics (desirable)

What's on Offer

  • This is an excellent opportunity to forge a career as part of an expanding team passionate about operational excellence and transformation.
  • Our client offers unparalleled opportunities for those enthusiastic about making an impact on the world of global banking operations.

Please contact Nazmina Khan on (60) 3 2300 7208 or APPLY NOW by clicking the button below or email to quoting reference number NZ221693. For similar roles, please visit

Due to the high volume of applicants, please note only short-listed applicants will be contacted.

Data provided is for recruitment purposes only. *LI-BFS

Business Registration Number: 1048918-T. License Number: JTK 2710