Business Analyst

Role Summary

We are seeking an experienced Life Insurance Claims Subject Matter Expert (SME) for 12 months contract to support claims operations, transformation initiatives, and system implementations.

You will play a critical role as a bridge between business and technology teams, ensuring claims processes are efficient, compliant, and aligned with business objectives while enhancing customer experience.

Key Responsibilities

• Provide deep expertise across end-to-end life insurance claims processes (death, maturity, disability, riders)
• Interpret and translate complex claims policies, regulations, and business rules into operational and system requirements
• Act as the primary point of contact for claims-related queries across business and IT teams

• Partner with IT, product teams, and vendors on system enhancements, upgrades, and implementations
• Review and validate business requirements, functional specifications, user stories, and test scenarios
• Ensure solutions accurately reflect claims processes, controls, and compliance requirements

• Support claims transformation initiatives including automation, digitization, and workflow optimisation
• Identify process gaps, inefficiencies, and risks, and recommend improvements
• Participate in process redesign and future-state operating model discussions

• Support UAT by reviewing test cases, validating outcomes, and ensuring readiness
• Assist with data validation, migration activities, and issue resolution
• Contribute to change management and business readiness initiatives

• Ensure adherence to regulatory requirements, internal policies, and audit standards
• Support audit and risk reviews related to life insurance claims

Required Qualifications & Experience

• Bachelor's Degree in Business, Insurance, Finance, or related field
• 5+ years of hands-on experience in life insurance claims operations
• Strong knowledge of life insurance products, claims adjudication, and regulatory frameworks
• Proven experience as a Business SME in system implementation, transformation, or automation projects
• Experience working with IT teams, vendors, and cross-functional stakeholders

Key Skills & Competencies

• Deep expertise in life insurance claims
• Strong analytical and problem-solving skills
• Ability to translate business needs into clear, actionable requirements
• Excellent communication and stakeholder management abilities
• Familiarity with claims systems, workflow tools, or core insurance platforms
• Strong attention to detail with a compliance-focused mindset

Why join this organization:

• Work on high-impact projects with leading global banks and financial institutions
• Be part of transformative initiatives shaping the financial services industry
• Collaborative, dynamic, and consulting-driven environment
• Prime office location in Mid Valley