AGM - BPO Transformation

Location: Kuala Lumpur,
Contract Type: Permanent
Specialisation: Technology & Digital
Salary: RM300000.00 - RM360000.00 per annum
REF: AS00039124

A leading IT services provider seeks an Assistant General Manager-BPO Transformation

  • Strategic role
  • Long term prospect
  • Competitive remuneration package

Our client is one of the leading service provider in Malaysia. It is a joint venture between leading telco provider and a multinational consulting company. It is a public listed company and it provides Integrated ICT and business process outsourcing services across various industries. Furthermore, it has a great working culture and offering long term career prospects. Currently, there is a hiring for an AGM within business transformation to join their vast growing team.

Reporting to the VP, you will need to develop the 3 year business plan for BPO Business Transformation taking into consideration the market landscape and business opportunity growth for the organization. You will also need to review the BPO Strategy to ensure that it continues to reflect the needs of the business and emerging service priorities supporting the transformation from BPO to KPO (Knowledge Process Outsourcing). Furthermore, you will be required to develop business opportunities in line with the BPO Transformation strategy of moving into KPO. Lastly, you will need to identify and evaluate of emerging technologies and how these might support improvements in the delivery of the services, including opportunities to exploit Cloud-based technologies, mobile technologies and shared infrastructure opportunities with partner organizations.

To qualify, candidates must possess:

  • A Bachelor's degree in any related IT field
  • Strong working experience in a contact center/BPO services environment
  • Good working experience in Business Development/Strategy role
  • Good exposure in a business transformational role would be highly preferred
  • Good communication and written skills

Contact Agii Peariasamy on (60) 3 2300 7205 or APPLY NOW by clicking the button below or email to quoting reference number AGP 39124. For similar roles, please visit

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Business Registration Number: 1048918-T. License Number: JTK 2710